Terms & Conditions
Welcome to www.rubaiyatfashion.com, the exquisite Home of Luxury. We strive to ensure our customers receive an effortless shopping experience!
www.rubaiyatfashion.com and Rubaiyat Fashion Mobile Application (the "Rubaiyat Fashion Platforms" or “Platforms”) are owned and operated by Rubaiyat Modern Luxury Products Company Ltd., trading as Rubaiyat Fashion, for its benefit and its subsidiaries (the "we" or "us") in the Kingdom of Saudi Arabia. Rubaiyat Modern Luxury Products Company Ltd. is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial registration number 4030147777 and its registered office at Wessel building, Madina Road, P.O Box 5967, Jeddah 21432, Kingdom of Saudi Arabia.
Before using any of our Platforms, please read and comprehend all the terms, we have published on the Rubaiyat Fashion Platforms since they all represent our Platforms terms, which regulate how you use our Platforms and services (including the website, call center and mobile application).
These terms may be modified occasionally by Rubaiyat, please check back frequently to keep up with our most recent versions and updates.
The most recent version of the Terms & Conditions posted on our Platforms is accepted by you when you place an Order through any of the Rubaiyat Fashion Platforms. After you place an Order but before it is delivered, if a change in the legislation necessitates a shift in our Terms & Conditions, we must apply that modification to your Order. The version published when your Order was placed will be used in all other circumstances. You should not use the mobile app or the website if you do not consent to be bound by the Terms & Conditions.
By accessing and placing an Order with Rubaiyat, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website, Mobile app, and any email or other type of communication between you and Rubaiyat.
Registration and Account terms and conditions
To use some of the services or features made available to you on our Platforms you will need to register for an account. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: firstname.lastname@example.org. We may also change registration requirements from time to time.
Here are the some of the benefits you’ll be able to enjoy by registering with us for an account:
- Track your orders and review past purchase(s).
- Request your return directly from your account.
- Build a customized Wish List to create personalized outfits you can return to anytime. Plus, you can also print your shopping lists for increased convenience.
- Add sold out items to your Wish List so you can see if more stock arrives.
- Save your address and card details so you can shop even quicker next time.
- Manage your account details, address book and email preferences.
To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your information. The account password you create should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.
Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes, or cancellation of an account.
If you have forgotten your password, Click Here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via the email registered.
You can use the Platforms on a "guest check-out" basis to take advantage of its features and services, or you can create an account and register your information with us.
You guarantee that you meet the eligibility requirements outlined above and that the information you provide is true and accurate in all material respects by registering or making an order on the Rubaiyat Fashion Platforms. The registration of commercial organizations with us is not permitted.
The Rubaiyat Fashion Platforms are made available for personal use following these Terms & Conditions and any additional rules published on the Rubaiyat Fashion Platforms ("Terms and Conditions").
By using the Platforms to make a purchase, you represent and warrant that you are an authorized end-user customer making the purchase for your own or another person's personal use and that you have no intention of selling, distributing, or otherwise making a profit off your purchase of our goods or services through the Platforms.
Only individuals (and not legal entities) who (a) have attained the legal majority age necessary to enter contracts, (b) can enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may place orders for products through the Sales Channels. You must have your parent or legal guardian make an order on your behalf if you are under the age of majority or otherwise ineligible to enter into a contract. They will be asked to accept these Legal Terms & Conditions
Deleting Your Account (Personal Data):
In case you registered an account with us and have decided to delete your account, you have every right to request that we assist you in deleting any data we have on you.
You can remove certain information about you by logging into your account which will allow you to change, revise, or delete your information at any time. If you have one,
You can also contact us to seek access to, rectify, or delete any personal data you have given us.
Please note, that You will stop receiving adverts and will no longer be a subscriber if you Delete your .
Our goal is to protect your privacy, uphold our customers' worth, and protect your information. The information gathered about the use of our website, www.Rubaiyatfashion.com, or our mobile app will be updated in the archives of Rubaiyat Modern Luxury Products Ltd. Co., this data is only used privately to give our customers' participants more relevant, precisely targeted services and promotions.
Personal information, such as the name, address, e-mail, telephone, demographic, and other relevant information, may be disclosed to third parties unless authorized by the member by participating in a program/service offered by a third party or is required to do so by law. The Rubaiyat Fashion Platforms will maintain personal information and a member's business activities by our usual strict security and confidentiality standards.
We keep the information you give us through our website and mobile app on secure servers. Payment transfers made through our platforms will always be encrypted. Any passwords or access credentials for the Website you give or choose to use must be kept private. We have taken several measures, such as adopting authentication, monitoring, auditing, and encryption technology, to protect the integrity of our information technology infrastructure. As part of our ongoing dedication to the security of electronic content and the electronic transmission of information, security measures have been incorporated into the mobile app's design, implementation, and regular operations. Despite these precautions, online information transmission is typically not entirely secure and can never be guaranteed safe—any data transfer.
What personal data do we collect?
We collect and process only the required data to allow us to provide our services to you. We collect the following data when you browse or shop at Rubaiyat Fashion Platforms:
- We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number, and email address. We collect your email address to confirm your order and your mobile/telephone number so that we can contact you if there are any issues with your order.
- We collect your email address when you sign up to receive Rubaiyat Fashion News.
- If you register for a Rubaiyat Fashion account, we collect your name, email address, password, country, and additional data regarding your favorite designers and marketing preferences.
- When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order (i.e. delivery, payments, marketing, the website, or any other queries).
- We collect and process data about your browsing on our Platforms, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
- If you are a customer of Rubaiyat Fashion or have given us your consent, we collect and process your data for direct marketing activities.
- If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift, we will collect and process the personal data required to complete the transaction (i.e., delivery address and other contact details for your friend).
- If you receive an item as a gift, we will process your data only to fulfill the gift request and our contractual obligations.
- When you use the Mobile App version of our website, we will ask for your consent to collect personal data from you to send you brief messages, "push notifications," about products and services that we believe may interest you. With your consent, we will also collect data regarding your use of the App and your IP address to improve our service for you. You can turn off push notifications anytime by updating your mobile device's App settings.
- If you subscribe to Rubaiyat Fashion, we will collect and process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, telephone number, and email address. We collect your email address to confirm your order and your telephone number so that we can contact you if there are any issues with the subscription. You can provide us with your birthday and month and subscribe to our marketing communications and those from our partners.
Third Party Sites; links
Links to other websites, mobile apps, or tools run by third parties may be found on our platforms. Any pages that are not part of our platforms are not under our control regarding the availability or accuracy of information. We do not support and are not responsible for the privacy practices of such websites, mobile app including (without limitation) any advertising, products, or other materials or services on or available from such websites, mobile apps, or resources, nor are we responsible for any harm, loss, or offense resulting from the use of or reliance on any such content, goods, or services made available on such external mobile app or resources.
Descriptions We take care to provide accurate information that will help you make the right decision to purchase our products, and the ability to obtain essential goods and services. At the time of publication on our Platforms, all product descriptions are believed to be accurate. We also strive to represent the products on our Platforms as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Subject to your rights to cancel or return the items, when you place an order with us, you agree to purchase the products listed at a specified price, including any applicable delivery fees, taxes, cash handling fees, and duties.
If you return your product, we must conduct a quality check before proceeding with the refunding process. Confirmation of the order received Rubaiyat staff will tell you upon accepting or rejecting your return order.
Information about the availability of products may be contained in or made available by the mobile app (or our mobile call center). When placing an order, the probability that an item will be available immediately can be estimated using this information.
Unfortunately, because inventory might change dramatically during the day, we cannot guarantee that an item listed as available will be available immediately away. Rarely, a product may be offered at the time of your Order but be out of stock by the time our staff processes it. If this occurs, we will let you know.
Your Order's receipt will be confirmed by email. However, the Order is finalized once you receive confirmation from us that the appropriate item(s) have been dispatched. We alone have the power to confirm that the Order has been accepted.
You will receive two (2) emails from Rubaiyat after completing your payment, transaction, and making order with us. The first email is confirmation informing you of your receipt, and the second email contains information about your shipment.
Please note, you have fortey-eight (48) working hours in case of any mistake to contact us and let us know so we can correct any error on your order.
Refund and Return Policy.
We currently do not offer exchanges on any purchased item(s).
In case you want to return any of your purchased items or if our products do not meet your expectations, you should follow the returns process and place a new order for the replacement of the returned item(s), knowing that Rubaiyat will Return your order and issue a complete refund (minus, the shipping cost) if you submit a return order within (15) Fifteen working days at the latest.
If an order is returned due to an error made by us, Rubaiyat will then refund the shipping cost paid.
The item(s) must be returned in the same condition in which they were received. Any obvious signs of wear or damage will be rejected. If the Barcode (Tag) is removed, the item(s) will be returned to the client with a refused refund request.
Refunds will be made only after we received the returned item(s) and it have been approved. After approval, we will repay the full amount of the undamaged item(s) that have been returned (minus, where applicable, the original shipping charges
and cash handling fees).
Your refund will be processed via the following methods:
- Card payments, Mastercard, Visa… etc. will be refunded to your bank account.
- If you have paid using Tabby or Tamara, your refund will be processed in accordance with their own terms and conditions.
- Items can be returned by arranging collection from your delivery address by either:
- contacting us by phone/WhatsApp on +966 55 770 0983, to arrange for the Courier Company to schedule a date to collect the returned item(s); or https://www.rubaiyatfashion.com/a/return
Returns General Terms and Conditions
To be eligible for a refund, all item(s) (excluding promotional gift items included with the Order) must be returned to us within fifteen (15) working days of receipt of the Order:
Unmodified, unused, and fully sellable (or in the condition in which they were obtained from us or our agents). Shoes must be in their original packaging/box/dustcover and have all brand and product labels/tags/instructions still attached. Authenticity cards, if provided, should be returned as well.
In addition, please take care to preserve the quality of any product packaging, as broken shoe boxes, for example, may impede re-sale and may result in us being unable to provide a complete refund. Our agents may want to inspect returned products at the time of collection, but this does not confirm your eligibility for a full refund.
We do not offer any returns on furniture, beauty products (Fragrances, skin care, hair care, make-up, bath & body , home fragrances) sunglasses, underwear, jewelry, face masks, hair accessories (including hats and caps), and swimwear. Unless the product has been damaged during shipping and retains its original packaging.
This is alongside any rights you may have to return damaged merchandise.
We have the right to monitor returns and refuse orders from Clients who have an excessive number of returns. However, nothing in this section is intended to alter your consumer rights under the Laws of the Kingdom of Saudi Arabia.
Damaged Items and Incorrect Information
If you receive an item in your order that is damaged or not what you originally purchased, please arrange for its return to us using the Returns Process.
For a complete refund, the item must be returned in the same condition as you received it within fifteen (15) days of receipt. This includes, where applicable, the original order delivery charges, cash handling fees, taxes, and any applicable tariffs. It's also possible that a replacement option is available.
We reserve the right to reject your return if the defect is found to be result of misuse
If you suspect your goods have a manufacturing issue, please reach to us by phone/ WhatsApp at
Underwear, Swimwear, perfumes, Jewelry, candles, beauty products, and grooming products are all excluded from returns.
Additionally, no furniture orders may be canceled or returned.
No jewelry purchased from our Platforms may be returned or exchanged and sold products cannot be refunded.
Returns of footwear will only be accepted if the footwear is undamaged and in like-new condition, including the packaging/box. Only try shoes on carpet surfaces to prevent any damage to the soles. Items returned damaged or showing apparent indications of wear, such as scratches, dents, or other types of damage, will not be accepted and will be returned to the customer with a declined refund request.
Furniture & Home Accessories:
Furniture cannot be returned or exchanged.
Home accessories must be returned in the same condition as when received and purchased.
You must acknowledge that Rubaiyat has the right to cancel your order within forty-eight (48) hours. We would issue a full refund if you placed an order but subsequently decided to cancel the order, provided that your order was not shipped within forty-eight (48) hours.
If your order was shipped, Unavoidably, we will adhere to our return policy.
Rubaiyat, the delivery clause section states that we will send your order on time. However, if a significant force intervenes or something goes wrong, and your purchase has not been delivered within (15) fifteen days. Then you may terminate the agreement and request a full refund of your order.
All our prices are in Saudi Riyals (SAR), and once your receipt has been issued, you will only be charged for the items that have already been stated, along with any applicable shipping fees and VAT.
We reserve the right to change prices and revise the resource usage policy at any time.
We currently accept Visa, Mada, Mastercard, American Express, and Apple Pay for Orders made on any of our Platforms. You represent that you have the legal right to make a payment using the information you submit as payment information on our Platforms. When we think that payments are not legitimate, the payment method is invalid, or when we don't believe you have the right to use the specific tender type, we reserve the right to refuse orders without incurring any responsibility to you. Rubaiyat offers all available payment methods for the ease of its customers.
We reserve the right, as you might be required to provide additional personal documents and be the subject of credit checks for payments made through a Delayed Payment Provider. This is necessary to confirm the buyer's identification and safeguard the cardholder from any potential fraudulent payments.
Rubaiyat reserves the right to suspend or terminate the payment options available on your account and refuse any current or future use of the payment options available on the site (or any portion thereof) if we suspect there is fraudulent or suspicious activity.
If Rubaiyat suspects fraudulent or suspicious behavior, it retains the right to suspend or terminate the payment options associated with your account and to prohibit any and all current or future use of the payment options offered on the site (or any portion thereof).
We are not liable or bound to inform or send specific communication regarding the changes to your payment options on the website (or any portion thereof).
It is the customer's responsibility to get in touch with us to reactivate the payment options.
Our website may contain links to websites owned and operated by third parties and which are there for your convenience. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services (including for the avoidance of doubt by the Delayed Payment Provider). We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on our website or our Apps by anyone other than us. Please read all terms and conditions and data policies from third parties.
Payments in Instalments
Buy Now, Pay Later with Tabby or Tamara. You have the choice, subject to your bank's terms and conditions, to convert your purchases into monthly installments. You will have access to this choice during Secure Checkout, where you can choose the length of time you want to spread out the payments for the purchase and any fees or interest, if any.
If you choose to pay by using Tabby or Tamara, Rubaiyat has absolutely no impact on whether or not your order was accepted or canceled, even if you would like a complete refund of your returned order; Whichever payment method you selected, Tabby or Tamara will provide you a refund of the amount you paid.
You will have access to these payment choices during Secure Checkout, where you can choose the length of time you want to spread out the payments for the purchase and any fees or interest, if any.
Your refund would be handled per the vendor's (Tabby or Tamara) terms and conditions if you paid with a Delayed Payment Provider.
Shipping and Delivery
Shipping to Riyadh or Jeddah in Saudi Arabia can take one (1) to three (3) business days. Shipping time to locations outside these cities ranges from one (1) to seven (7) business days.
Please keep in mind: Shipping Dangerous Goods can require a longer time, up to (7) working days, which is longer than standard delivery because the shipping will be through the ground, not air.
Dangerous goods: (For example, perfume, cologne, Eau de parfum, eau de toilette, and other alcohol-containing products are classified as a "dangerous good." Because ethanol is highly flammable)
The cost of shipping is non-refundable. Unless there was an error or something incorrect with your shipment from the Rubaiyat side, we will not charge you for shipping.
Unfortunately, we do not deliver to multiple shipping addresses within the same order. If you want some items delivered to a different address, you can place two separate orders to different delivery addresses.
If your entire order has been delivered and some items still need to be included, or you have received damaged products, please contact us, and we will use our best endeavors to resolve the issue within twenty-four (24) working hours.
When you cancel or return items in your order, please allow up to seven (7) working days to process your return; the shipping agent will contact you with the process. If you use a credit card to purchase, the money will be returned to your bank account. If you used Ruba Loyalty, the transaction will be credited to your account and linked to your mobile number.
If you paid in installments by Tabby or Tamara, your refund will be handled in accordance with their terms and conditions.
Promotional codes are only valid for the duration specified in their terms and are only used once. Promotional Codes cannot be redeemed for cash, and cannot be combined with any other deal, sale, or promotion. They are unique to you and cannot be shared with others.
Ruba program “Ruba Points” Online
By using the Platforms and by violating any representation, warranty, or any other Terms on the Platforms, you agree to defend, indemnify, and hold us, our directors, agents, affiliates, licensors, and suppliers harmless from and against any claims, damages, costs, and expenses, including attorney fees. This includes any access made by third parties using your account as a consequence of your action or inaction on the Website or mobile app.
Intellectual Property; Trademarks; Copy Rights
Intellectual property: the legal rights given to the inventor or creator to protect his invention or creation for a certain period. These legal rights confer an exclusive right to the inventor/creator or his assignee to fully utilize his invention/creation for a given period.
Trademarks: means a distinctive mark used for distinguishing products or services, Trademarks include everything that takes a distinctive form, such as names, words, signatures, letters, symbols, numbers, addresses, seals, drawings, pictures, inscriptions, packaging, graphic elements, shapes, colors, combinations of colors, any sign or group of characters or a combination thereof.
Copyrights: Copyright is a type of intellectual property that protects original works of authorship as soon as an author fixes the work in a tangible form of expression. In copyright law, there are many types of works, including paintings, photographs, illustrations, musical compositions, sound recordings, computer programs, books, poems, blog posts, movies, plays Etc.
Using our Platforms, you acknowledge that this agreement does not grant you any rights regarding the ownership of any intercultural property, trademarks, or copyrights.
Rubaiyat owns all intellectual property rights in and to Rubaiyat, its logo, and the website www.rubaiyatfashion.com. Also, the Mobile apps as it is illegal for anyone else to use these terms or ones that are similar without permission.
Rubaiyat reserves the right to take appropriate action and recoup all costs, including but not limited to court expenses, attorney fees, damages, losses, Etc., in the event of unauthorized use of its intellectual property.
Complaints and Suggestions
In case of any need to reach us, you can contact us through our website's mobile app automatic chat feature or website email, email@example.com, Call or WhatsApp number +966 55 770 0983 during business hours from Sunday to Thursday from 10:00 am to 6:00 pm as we strive to provide the best service to our valued customers.
Our Website and Mobile App were created for you in Arabic and English, with the same content in each version.
These Terms and Conditions are published in English and Arabic.
The laws of the Kingdom of Saudi Arabia govern all our Terms. All disputes arising here are subject to the exclusive jurisdiction of the competent courts of Jeddah, the Kingdom of Saudi Arabia.
Please Note: These Terms and Conditions were founded and written on laws protecting consumers and rules established by the Ministry of Commerce in the Kingdom of Saudi Arabia.